ePerformax“eP’s Got Talent” variety show
featured the company’s most talented individuals and groups in singing and
dancing.
It has been 15 years since
ePerformax started its journey here in the Philippines as one of the pioneer
companies that helped the country grow its contact center and BPO industry.Since
then, ePerformax has grown to be the best performing contact center for their
clients and the best place to work for their employees. It has always been the
company’s vision to maximize the potential of every employeeby giving them
rigorous training and enough room to grow their career in the direction theychoose.
Now, ePerformax is gearing up for the future of the industry with confidence it
can help employees evolve to the next level – to handle the increasingly more
complex customer interactions for ePerformax’s clients.“We have accomplished what
we set out to accomplish in the last 15 years,” ePerformax President and CEO,
Teresa Hartsaw said to employees and their families during the company’s 15th
Anniversary Grand Family Carnival. “You are the ones making ePerformax
possible.”
ePerformax’s 15th Anniversary Grand
Family Carnival featured the company’s talented teams who supported their bets
for the Anniversary King and Queen, as shown with the elaborate costumes they wore
What separates anyone working at
ePerformax from everyone else in the industry is the company’s “PERFORM culture.”Our
culture of performance maximizes everyone’s potential and provides opportunity
for growth and career advancement. “I have seen a lot of people grow and have
been fortunate to help them advance their careers,” ePerformax General Manager
of its Global Communications & Management Academy, Justin Myers said. “I
think that’s the key. We are looking for people who can perform, and we are
looking for people who want to capitalize on their talent. We look for talented
individuals and then we help them develop their global communications, consultative,
leadership, and management skills.”
Six pairs of ePerformax’s most talented men and
women battled it out to become the Anniversary King and Queen, who are now
tasked to be the company’s ambassadors in supporting recruiting efforts for new
talent to join the company (in photo L-R: Chief Operating Officer, Dennis
Lindley; Anniversary Queen ; President and CEO, Teresa Hartsaw;
Anniversary King
During the ePerformax 15thAnniversary
Grand Carnival at the SM Mall of Asia Concert Grounds, the company held a job
fair for aspiring employees. Applicants were evaluated on site and were able to
attend and participate in all of the festivities if they were invited to start
training.Preparing candidates to apply for a client program at ePerformax is
the training goal of the company’s Global Communications &Management
Academy. “We probably have the longest
training among other contact centers in the country today,” Justin Myers said.
“Recruits must be willing to give us their potential, and they are assured we
will provide them with the training they need to be successful. It is pretty
much finding a diamond in the rough and creating a beautiful gem.”
ePerformax
held a job fair during their 15th anniversary celebration, and applicants
were hired on the spot to become the company’s newest batch of recruits
ePerformax’s 15th Anniversary
event welcomed new trainees, celebrated tenured employees, and featured many employees’
talents and passion beyond their work. The afternoon started with a motorcade of
floats designed and created by ePerformax employees from different departments and
created a spotlight for each department’s nomination for the ePerformax
Anniversary King and Queen.Once the parade floats arrived at the concert grounds,
the Anniversary King and Queen contestants were asked tough questions in front
of the audience of nearly 4,000. They were judged on their answers, composure,
and confidence.Whether ePerformax employees are vying for the position of
Anniversary King or Queen or resolving customer problems, ePerformax challenges
employees to “deliver their best.”
“This is a business of global
professionals and the requirements for superior communication and performance are
much higher than most professions out there,” Teresa emphasized. “We talk to
people around the globe, helping them solve their problems. Most people have no
idea how tough your job is,” to which all of the employees in attendance agreed
with a resounding cheer at the statement. “It is a great job, but it is a tough
job, and we’re going to prepare every one of you to be successful as the course
of our industry evolves to the next level in partnership with Artificial
Intelligence.” Teresa added.The evening was filled with more cheers as everyone
watched all the talent segments. And it even got more exciting when the winners
for the Anniversary King and Queen, eP’s Got Talent, and the Best Float were to
be announced. All the winners stood proud for their co-workers as the crowd
cheered on and got ready for the after-party.
The party was a grand celebration,
but in another way, it was a kickoff. “In fact, I have been saying to everyone
that after 15 years of hard work and success, it feels like we are at the beginning
again with a lot of new technology and challenges. That’s why we must look
toward the future,” Teresa emphasized. “Artificial Intelligence is advancing at
such a rapid pace. It is increasing the self-service options and replacing basic
representative functions. That’s both good and bad. Good for the customer
because self-service is typically more efficient and good for the company
because it is less expensive. The bad
will be if the BPO industry does not evolve with the changing needs of the
clients and customers, much of what we do today will no longer be a viable
service. ePerformax is planning on being very viable by focusing on skill
development at all levels of the company and adapting fast to these changes now,
so we can continue to grow and celebrate our successes in the future.”
*Press Release*
***
Comments
Post a Comment